Items in [SQUARE BRACKETS] are placeholders for genuine company details that must be completed and reviewed before memberships are sold.
Your membership
Family Shield costs £179 per year, paid upfront for a 12-month membership period, and includes one fridge safety magnet. It renews every 12 months unless you cancel before the renewal date.
How to cancel
Choose whichever is easiest for you:
- Call Membership Support on [PHONE].
- Email [SUPPORT EMAIL] with your name and membership number.
- Use the contact form on our Contact page.
- [ONLINE ACCOUNT CANCELLATION, WHEN AVAILABLE]
We will confirm your cancellation by email. A family member may cancel on behalf of the member if they are the account holder.
When cancellation takes effect
Cancelling stops your next annual renewal. Your membership continues until the end of the 12 months you have already paid for, and no further payments will be taken.
Access after cancellation
You can keep using the hotline until the end of the paid 12-month period. Email summaries already sent remain yours to keep.
Refunds
We do not usually refund part of an annual membership once the cooling-off period has ended. If you have been charged in error or were unable to use the service because of a fault on our side, contact us and we will put it right. [LEGAL REVIEW: CONFIRM REFUND APPROACH]
Cooling-off rights
Under the Consumer Contracts Regulations you have 14 days from the start of your membership to cancel for any reason. If you have asked us to start the service during this period and used it, we may deduct a proportionate amount for the service provided. [LEGAL REVIEW REQUIRED]
Contact support
Membership Support: [SUPPORT EMAIL] · [PHONE] · [OPENING HOURS].